HappyWorms.ca - Policies, Terms and Conditions

 

 
Payment methods: Credit Cards

We accept Visa, MasterCard, and Amex. Please be sure to provide your exact billing address and telephone number, as it is listed on the latest credit card statement.

Incorrect information will cause a delay in processing your order. Your credit card will be billed once the order is accepted by us.

Please note that we can ship credit card orders only to the address listed on the credit card statement. If this is not convenient for you, please select another payment method.

Other Payment methods:

- Electronic Bill Payment via Royal Bank, CIBC, BMO, TD and Scotia Bank

- Direct Deposit at any branch of BMO

- Wire transfer

- Western union

- Money Order or Certified Cheque - please allow 7 business days for clearing
 



Links      

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.



 
Order Acceptance Policy     

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.



             
Out-of-Stock Products             

Usually, we ship products within 2 business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that are unavailable for immediate shipment. Live worms are shipped only on Monday to ensure secure delivery.



 
Privacy               

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.



 
Returns               

All materials are thoroughly inspected before they are shipped to you. We guarantee that they are leaving our facility in perfect condition and free or contamination. Since we cannot control the storage of the materials once you receive them, please inspect all materials upon receipt. Any issues must be reported within 24 hours after receipt of the materials.

Only defective or damaged items are subject to replacement or store credit. Please note that we do not offer refunds for live worms. We do not refund shipping charges, as those are paid to third parties.


 

Shipping Policy               

Usually, we ship products within 2 business days. We cannot guarantee when your order will arrive, as delivery is managed by third parties like Canada Post and Purolator.



 
Typographical Errors     

In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.



             
Copyright and Trademark Notice  

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of HappyWorms.ca, Copyright © 2013, ALL RIGHTS RESERVED.  No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

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Mailing Address:
800 Steeles Ave. W. #B10155.
Thornhill, ON. L4J 7L2
support@happyworms.ca

Copyright The Happy Worm Co. All rights reserved.